Versand & Rückgabebedingungen

returns & exchanges

Returns Policy Of course we hope that you are happy and delighted with our items. Should there be a reason that you would like to return any of your purchased items, we will of course offer exchange of your item or if you wish a refund. Please make sure that you send the delivery registered and within 14 days after receiving your order. We can in no way take any responsibility for items lost in the post. Items must be in the same condition as they were received and will be refunded at the price at point of purchase. Postage and packing is not refunded. The ONLY exemption to this is if the item is faulty. All items must be sent registered (!) to: Goldstück Vienna Antonia Gruber Steingasse 29/12 1030 Wien Austria Refunds are carried out once a week on a Wednesday afternoon. With PayPal all returns are instant, please allow for 2-3 business days for bank transfers to be in your account. We will endeavour to process your refund as soon as possible, however please note that we are a small business and sometimes there may be delays, your patience and understanding will be appreciated. Any queries you can contact us at contact@goldstueck-vienna.at Your rights to return goods are protected under the EU Distance Selling Directive.

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